FAQ

Sign out on all devices connected to your account. Change your password. It is advisable to use a strong password that will be difficult to guess.

To change the parental control setting in your account, go to parental control under Manage Profile and make the changes.

Yes, for content in your download folder, you can watch offline but for live stream content such as; live Dambe shows and TV shows, you can only watch over the internet as they are not downloadable.

If you’re travelling to another country or relocating, as long as Hootu is available there, you’re fine. However, the monthly price, billing currency and available methods of payment may not be the same. If you wish to change your account location, just cancel your account, wait until your current subscription is over, and then restart your account in your new location.

Yes, you can. As long as you are connected to stable WiFi.

This depends on your subscription package. If you’re subscribed to the Basic plan, you can stream on only one device at a time but you can connect multiple devices to your account.

On higher plans, you can stream on two devices at a time.

All you need to do is go to account settings and cancel your subscription. Peradventure you change your mind, just restart your subscription from your account page.

As long as your computer, phone or tablet are connected to the internet, you can watch Hootu on it.

You can change your plan on your account page, select subscribe to view the available streaming plans. Then make your choice.

You can only stream in HD if you’re subscribed to Premium plans. Basic plan doesn’t allow HD streaming.